Why Us

Travel Concepts was founded in 1988 by Judith Wenck and in the ensuing years Judith and her small team of 'like minded' people, built an enviable reputation for quality service and dedication to clients that most other travel agencies simply can't match.

Now owned and operated by Mel & Stella Haycock, Travel Concepts is widely regarded as Brisbane's, and one of Australia's, leading 'Boutique Travel Agencies'.

Our Credentials and Accreditations will assure you of our professionalism.

Mission Statement

"We specialise in providing personalised and customised itineraries which allow our clients to touch, feel and really experience the History, Art & Culture of the countries they visit, rather than just passing through."

We pride ourselves on our current team of dedicated travel professionals who provide our clients with a personalised, knowledgeable and creative travel service in a professional & confidential 'boutique' environment. Our aim is always to exceed your service expectations.

Travel Concepts is an independently owned affilliate of the Travelscene American Express group, which means we can provide you with all the same global airline and hotel buying power of this prestige group.

As a proud member of the worldwide network of American Express Representative offices, we can provide our clients with Worldwide Customer Care in more than 1,700 offices in 120 countries. Travel Concepts really can offer you the strength of Global connections, worldwide whilst still delivering a truly 'Boutique' travel experience..

Award Winning Agency

Travel Concepts was the proud recipient of the American Express "Award of Excellence" at the recent 2005 American Express International Travel Service Network conference in Las Vegas

Privacy Statement Click here for details

Credentials and Accreditations

TCF - Travel Compensation Fund of Australia

We are a full financial and audited member of the 'Travel Agent's Compensation fund of Australia' (TCF License # 4/6588). this means that our clients can travel in the safety and security, whether on business or pleasure, knowing their bookings and monies are 'safe and secure'.

Travel Agent's License

We operate on an unrestricted Travel Agent's License through the Queensland Department of Fair Trading & Consumer Affairs

(Travel Agent's License # TAG 1433)

AFTA - The Australian Federation of Travel Agents

The Industry body for Travel Agents in Australia AFTA License # 8698

Privacy Statement

Travel Concepts - Privacy Statement

The privacy of individuals, including our customers and members, is of utmost importance to Travel Concepts. We view privacy as a serious matter and we strictly adhere to the National Privacy Principles and the Privacy Act 1988. This Privacy Policy Statement sets out our policies on how we manage personal information across our business.

Types of Personal Information we collect

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us.

For reservations we would generally collect your name, postal and email addresses, telephone numbers and other contact details. We do not collect sensitive information.

How we collect information

Generally, we collect personal information directly from you in the course of providing a product or service or when you have other dealings with us. We may collect and update that information over the phone, over the Internet, in person or when you write to us. We may also collect personal information through third parties such as our alliance and business partners. We may also collect that information when you participate in our marketing campaigns, competitions or surveys, in response to our advertising or direct mail.

How we store information

We store personal information in a combination of secure computer storage facilities and paper based files and other records. We have taken a number of steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. We also take reasonable steps to destroy or permanently de-identify personal information when we no longer need it.

When we may disclose your personal information

Because your privacy is important we will not sell, rent or trade your personal information without your consent. However, we may disclose personal information about you where we have contracted an external organisation to provide us with support services eg a mailing house.

We impose strict requirements of security and confidentiality on third parties as to how they handle personal information. Outside parties are not allowed to use information about you for any purpose except to perform the services which we have asked them to provide.

Access to personal information

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, please contact us so that we can continue to provide you with our products and services.

We undertake to promptly acknowledge and investigate any complaints about the way we manage personal information

Contacting us

If you have any questions about this policy, or if you wish to update information we hold about you or you wish to make a related complaint or to receive a copy of our current Privacy Policy Statement, please telephone us on 07 3368 3733 or write to us at The Managing Director, Travel Concepts, PO Box 2250, Milton QLD 4064.

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